Frequently Asked Questions
Here we’ve answered some of the most common questions about Couttail’s products and services. If your question isn’t listed, feel free to contact us through our contact page.
General Questions
This section provides answers to common and general questions that most customers encounter when shopping and using our website. Our goal is to help you have a smooth and easy experience while browsing and purchasing.
To register, click the “Sign Up” button at the top of the site and enter the required information
Shipping costs are calculated based on weight and distance, and will be shown at checkout.
After placing an order, you will receive a tracking code that you can enter in the order tracking section to see its status.
Yes, if the product is defective or does not match your order, you can return or exchange it within 7 days.
Yes, all products come from trusted suppliers and are quality guaranteed.
Advanced questions
This section contains more detailed and specialized questions and answers about the care, maintenance, and behavior of pets, especially dogs and cats. If you’re looking for precise information and professional tips to ensure your pet’s health and well-being, this section is for you.
A clean, quiet space with a soft and suitable sleeping area is essential for your pet’s comfort.
Using treats, consistent repetition, and positive reinforcement are the most effective training methods.
Changes in appetite, behavior, sleep, or activity may indicate illness and require a visit to the vet.
Regular bathing, brushing, and checking for fleas or skin conditions help maintain healthy skin and fur.
Providing a calm environment, interactive play, and consulting a vet or animal behavior specialist if needed is recommended.
Technical Questions
Here you’ll find in-depth technical questions and answers related to the product. This section is designed to address complex topics, specifications, materials, installation, usage scenarios, and performance details that go beyond basic information. Whether you’re an expert or just looking for deeper insight, this section provides the clarity you need to make informed decisions.
Yes, many of our beds are designed with orthopedic support in mind, especially those with memory foam or thick plush bases that help relieve joint and muscle pressure.
Absolutely. Our orthopedic beds are ideal for senior cats or those suffering from arthritis, offering extra cushioning to reduce stress on their joints.
Most beds are filled with high-density memory foam or soft PP cotton that provides long-lasting shape and support, while the outer layer is ultra-soft plush.
While not every model is vet-certified, many vets do recommend orthopedic-style beds for aging or recovering cats due to their therapeutic benefits.
Yes, the soft, round design and orthopedic padding promote a calming sleep environment, leading to deeper and more restful sleep for your pet.
Not at all! Even young and healthy cats enjoy the comfort and joint support offered by orthopedic designs — they’re a great long-term investment.
Many models feature removable and washable covers or are entirely machine washable, making them easy to keep clean and fresh.
We recommend measuring your cat from nose to tail while they’re curled up, then choosing a bed with a slightly larger diameter for optimal comfort.